Direct 2 Vet – Done Fast Secure
Privacy Policy
Last Updated:
Introduction
Direct2Vet Pty Ltd (“Direct2Vet”, “we”, “us”, or “our”) operates a browser-based communication and transaction platform for the veterinary ecosystem. This Privacy Policy explains how we collect, use, disclose, and protect information when you use the Direct2Vet Chrome browser extension (“Extension”) and our web application accessible at app.direct2vet.com.au (“Platform”), collectively referred to as the “Service”.
By installing the Extension or using the Platform, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use the Service.
What Information We Collect
Information You Provide
- Account registration details (name, email address, clinic or organisation name, role).
- Billing and payment information necessary for subscription or transaction processing.
- Communications you send us (support requests, feedback).
Information Captured by the Extension
The Direct2Vet Extension operates by reading data displayed on your browser screen (DOM parsing) from authorised web-based systems such as practice management software, insurance portals, supplier portals, and related platforms. This may include:
- Patient and pet information (pet name, species, breed, treatment records) as displayed in your practice management system.
- Client or pet owner contact details (name, email, phone) as displayed on screen.
- Invoice, billing, and transaction data from supplier, insurance, and utility portals.
- Claim reference numbers, amounts, and status information.
Important: The Extension only captures data from web pages that you have actively navigated to within authorised domains. It does not capture data from unrelated browsing activity, personal websites, or any pages outside the configured provider domains.
Automatically Collected Information
- Extension version and browser type.
- Usage analytics (features used, frequency of use, error logs).
- IP address and general geographic region (country/state level only).
- Device type and operating system.
How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Service, including processing insurance claims, supplier transactions, utility payments, and other veterinary ecosystem transactions.
- Normalise and structure captured data for secure transmission to authorised third-party providers (insurers, suppliers, utilities, marketing partners) as directed by you.
- Build and maintain Pet Life Journal records where applicable, including medical, identity, lifestyle, and wellbeing data.
- Authenticate users and enforce role-based access controls.
- Send transactional notifications (claim status updates, payment confirmations).
- Improve the Service through aggregated, de-identified usage analytics.
- Respond to your enquiries and provide customer support.
- Comply with legal obligations.
How We Share Your Information
We do not sell your personal information. We share information only in the following circumstances:
Authorised Providers
We transmit structured transaction data to insurance providers, suppliers, utilities, and other ecosystem partners that you have elected to interact with through the Service.
Service Providers
We use SOC 2 compliant third-party service providers (such as ActiveCampaign for communications, AWS/GCP for hosting, and similar platforms) to operate the Service. These providers are contractually obligated to protect your data.
Legal Compliance
We may disclose information if required by law, regulation, legal process, or governmental request.
Business Transfers
In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction.
With Your Consent
We may share information with third parties when you have given us explicit consent to do so.
Data Storage and Security
We take the security of your data seriously. Direct2Vet implements the following measures:
Encryption in Transit
All data transmitted between the Extension, the Platform, and third-party providers is encrypted using TLS 1.3.
Encryption at Rest
Sensitive data stored in our databases is encrypted using AES-256 encryption.
Third-Party Infrastructure
We do not store personal data on self-managed servers. Data is processed and stored within SOC 2 Type II compliant cloud infrastructure providers (such as AWS, Google Cloud Platform) and SOC 2 compliant SaaS platforms (such as ActiveCampaign).
Access Controls
Role-based access controls (RBAC) and multi-factor authentication (MFA) restrict data access to authorised personnel only.
Audit Logging
All data access and transaction events are logged for security monitoring and compliance.
While we implement industry-standard security measures, no system is completely secure. We encourage you to protect your account credentials and report any suspected security issues to [email protected].
Data Retention
We retain your information for as long as your account is active or as needed to provide the Service. Transaction records and audit logs may be retained for up to seven (7) years to meet regulatory and compliance requirements. You may request deletion of your account and associated data at any time by contacting us at [email protected].
Your Rights
Under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the right to:
Access
Request access to the personal information we hold about you.
Correction
Request correction of inaccurate or incomplete personal information.
Deletion
Request deletion of your personal information, subject to legal retention obligations.
Portability
Request a copy of your data in a structured, commonly used format.
Complaint
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.
To exercise any of these rights, contact us at [email protected].
Chrome Extension Permissions
The Direct2Vet Extension requests the following browser permissions:
activeTab
To read data from the currently active browser tab when you initiate a Direct2Vet action. This permission is only used on authorised provider domains.
storage
To securely store your authentication tokens and extension preferences locally on your device.
background
To maintain a persistent connection for real-time claim status updates and notifications.
Host Permissions (specific provider domains)
To enable DOM data capture from authorised practice management systems, insurance portals, and supplier platforms only.
The Extension does not access browsing history, bookmarks, downloads, or any data outside the specifically authorised provider domains listed in the Extension manifest.
Cookies and Tracking Technologies
The Platform (app.direct2vet.com.au) may use cookies and similar technologies for session management, authentication, and analytics. We do not use cookies for advertising or cross-site tracking. You can manage cookie preferences through your browser settings.
Third-Party Links
The Service may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies independently.
Children’s Privacy
The Service is designed for use by veterinary professionals, clinic staff, and authorised business users. It is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.
International Data Transfers
Your information may be processed and stored in countries outside of Australia where our cloud infrastructure providers maintain servers (including the United States). We ensure that any international transfer of data is subject to appropriate safeguards consistent with the Australian Privacy Principles.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and, where appropriate, by email or in-app notification. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Company Name:
Direct2Vet Pty Ltd
Phone
1800 411 831