What is Direct2Vet?
Direct2Vet is RSPCA Pet Insurance’s direct vet payment portal for vets. It’s completely free to sign up for and use, and allows participating vets to submit pet insurance claims on your behalf. Which means less paperwork and fewer upfront costs for you to worry about.
If your claim is approved, RSPCA Pet Insurance pays your vet directly for the covered portion of the invoice, and you simply pay the gap between the invoice and what’s covered by your policy.
How direct vet payments work
How Direct2Vet makes claiming simpler
Only pay the gap at the vet
Only pay the gap at the vet
If your claim is approved, RSPCA Pet Insurance pays your vet directly and you simply pay any remaining costs not covered by your policy.
Skip the paperwork
Skip the paperwork
Your vet submits the claim for you, so there’s no need to fill in extra forms.
Faster claim outcomes
Faster claim outcomes
In many cases, claims can be assessed within minutes (as long as all the needed information has been provided).
Direct2Vet for pet parents
Find a Direct2Vet clinic near you
Use the search tool below to find a participating Direct2Vet clinic in your area.
Register your practice for direct vet payments
Direct2Vet for vet clinics
Frequently asked questions
No, all claims are assessed based on the policyholder’s policy terms and conditions, so approval and payment aren’t guaranteed.
As the policyholder, you’re responsible for any costs not covered by your policy. This includes any gaps, exclusions, or if a claim is rejected.
To get a sense of what is and isn’t covered, you can take a look at RSPCA Pet Insurance’s Product Disclosure Statement (PDS). Keep in mind, though, that claims are only assessed once submitted and aren’t pre-approved. This means that cover isn’t guaranteed until your claim has been assessed.
If all the necessary information is provided, claims are typically assessed within minutes. In some cases, more details may be needed, which can extend the time it takes to assess the claim.
