How Direct2Vet works

Direct2Vet in a nutshell

Direct2Vet is RSPCA Pet Insurance’s direct vet payment portal for vets, which allows vets to submit pet insurance claims on your behalf.

If your claim is approved, RSPCA Pet Insurance pays your vet directly for the covered portion, so you only pay the gap (the difference between the full invoice amount and what’s covered by your policy).

This means:

Less paperwork to worry about

Fewer upfront costs

A smoother claims experience

How the Direct2Vet claims process works

Step 1

Visit a participating Direct2Vet clinic.

Step 2

Your vet examines and treats your pet.

Step 3

Your vet submits your claim through the Direct2Vet portal, right at the clinic.

Step 4

The RSPCA Pet Insurance team reviews your claim based on your policy’s terms and conditions.

Step 5

If approved, RSPCA Pet Insurance pays your vet directly for the covered portion, and you only pay the gap.

When claims are assessed

Direct2Vet claims are reviewed during the following business hours:

Mondays to Fridays, between 08:00 and 20:00pm (AEST)

If your vet tries to submit a claim outside of these hours, they’ll be prompted to try again once the service is back online.

Direct2Vet for pet parents

Join RSPCA Pet Insurance’s CEO, Brad Smith, for a quick overview of Direct2Vet. Learn how it can simplify the claims process, what to expect at participating vet clinics, and how to check if your local vet is registered.

If your vet isn’t registered

If your vet hasn’t registered for Direct2Vet just yet, you can still:

Pay for your pet’s treatment upfront
Submit your claim through the RSPCA Pet Insurance customer portal
Ask your vet to join (Direct2Vet is simple to sign up for and any vet can register)

Direct2Vet for vet clinics

Discover how Direct2Vet can support your vet practice. Hear from RSPCA Pet Insurance’s CEO, Brad Smith, as he explains how the portal can simplify claims for your clients, what to expect as a participating vet, and how to register your practice.